Privacy Policy
1. Introduction
Friendly Cab Ltd (“we”, “us”, or “our”) is committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018. This policy outlines how we collect, use, and safeguard your information when you:
- Book journeys via phone, app, website, or in person at our office.
- Interact with our drivers or customer service team.
2. Information We Collect
Personal Data
We process:
- Contact Details: Name, phone number, email (for account holders).
- Journey Information: Pickup/drop-off locations, time/date, fare.
- Special Requirements: Wheelchair access, child seats, or other requests.
- Technical Data: IP address, device type (when using our app/website).
Sensitive Data
- Health Data: Only with explicit consent (e.g., mobility assistance needs).
3. How We Use Your Data
Purpose Legal Basis Examples
Service Provision Contractual Necessity Booking fulfilment, driver dispatch
Payment Processing Legal Obligation Secure transaction handling
Customer Support Legitimate Interest Resolving complaints or queries
Regulatory Compliance Legal Obligation PHV licensing (2-year record retention)
4. Data Sharing & Third Parties
We disclose minimal information to:
- Drivers: Name, contact number, and pickup location only.
- Payment Processors: PCI-compliant providers (no card storage).
- Authorities: When legally required (e.g., licensing audits).
Note: We use industry-standard dispatch software with encrypted data storage.
5. Data Security
We implement:
- Technical Measures: Encryption (TLS/SSL), secure cloud backups.
- Organizational Controls: Staff training, restricted data access.
- Driver Protocols: GDPR-compliant handling of customer information.
6. Your Rights
Under UK law, you may:
- Request access to your personal data.
- Correct inaccuracies or request deletion (where applicable).
- Withdraw consent (e.g., location tracking via app).
- Lodge a complaint with the ICO (www.ico.org.uk).
To exercise these rights:
Email: info@friendlycab.co.uk
Phone: 02920777888
Address: 41 Queenwood, Cardiff
7. Lost Property Procedure
Reporting Lost Items
- Contact: Call 02920 777888 (24/7) or visit our office.
- Verification: Provide booking details and item description.
Reporting Lost Items
- Valuables: 3 months (e.g., phones, wallets).
- Non-valuables: 1 month (e.g., clothing).
- Perishables: 48 hours.
Unclaimed items are donated to local charities.
8. Governing Law
Submission
- Methods: Phone (Option 2), email (complaints@friendlycab.co.uk), or in writing.
- Required Details: Booking reference, incident description, contact preference.
Process
- Acknowledgment: Within 24 hours
- Investigation: Completed within 7 working days.
- Resolution: Written response with findings.
Escalation: Unresolved issues may be referred to Cardiff Council’s Licensing Team.
9. Policy Updates
We review this policy annually. Significant changes will be:
- Posted on our website
- Communicated via email (for registered users).
Previous versions are available on request.
10. Contact Information
Data Protection Officer
Friendly Cab Ltd
41 Queenwood, Cardiff, CF23 9LE
02920 777888 | dpo@friendlycab.co.uk
